Privacy Policy
Last updated: July 14, 2026
Almost Solved respects your privacy. This policy explains how information is handled when you use the Almost Solved True Crime iPhone or iPad app, visit AlmostSolved.com, or contact us for support.
1. The Almost Solved app
No account required
You do not need to create an account or provide your name, email address, phone number, or payment information to use the app’s core research features.
Information stored on your device
Almost Solved may store the following information locally on your device:
- Research Files
- Source links and source labels
- Search terms and case context
- Personal notes
- Timeline selections and progress
- Recent activity
- App settings and preferences
- Optional local-learning information
This information supports features such as Research Files, Find It Again, timelines, saved links, notes, and personalized on-device suggestions.
Almost Solved does not sell your Research Files, source links, notes, searches, or app activity.
Local Learning
Almost Solved may offer optional Local Learning to improve suggestions based on activity inside the app. Local Learning is disabled unless you choose to allow it.
Local Learning information is stored on your device. You can disable Local Learning and reset its saved information from the app’s privacy or settings controls.
Network requests and podcast searches
Almost Solved uses internet connections to find podcast information, load available source details, and open outside destinations.
When you search for podcast episodes, your search terms may be sent to Apple’s iTunes Search API or Apple Podcasts so Apple can return matching results. Apple and network providers may receive standard connection information, such as your IP address, as part of these requests.
Podcast titles, publisher information, episode links, and artwork may come from Apple or the relevant publisher.
Apple handles this information under its own privacy policy:
https://www.apple.com/legal/privacy/
Outside websites and Apple Podcasts
Websites, blogs, news pages, official records, confirmed sources, and other web results open outside Almost Solved. Podcast episodes open in Apple Podcasts.
Once you leave Almost Solved, the outside service may collect information according to its own privacy policy. Almost Solved does not control how those third parties collect, use, retain, or share information.
Review the privacy policy of an outside website or service before providing personal information to it.
Information saved after an outside source visit
Almost Solved may save information needed to help you retrace a source visit, including:
- The link you opened or added
- A source title or label
- The search or case context
- A timestamp or return time when available
- The Research File connected to the visit
- A note or snippet you personally provide
Almost Solved does not automatically fetch or store full third-party articles, podcast transcripts, social-media posts, or podcast audio.
No advertising tracking
The Almost Solved app does not use third-party advertising networks or sell app activity for targeted advertising.
The app does not request permission to track you across apps and websites owned by other companies.
2. App data retention and deletion
Information stored locally remains on your device until you delete it, reset the applicable feature, or remove the app.
You can delete individual Research Files, links, or notes using the controls available in the app. You can also disable and reset optional Local Learning.
Removing the app generally removes information stored in its local app container. Copies may remain in device backups managed through your Apple settings until those backups are replaced or deleted.
To ask a privacy question or request help deleting information you previously sent to us, contact:
support@almostsolved.com
3. The Almost Solved website
AlmostSolved.com is hosted by Shopify.
When you visit the website, Shopify may process information such as:
- Your IP address
- Browser and device information
- Pages visited
- Cookie and similar technology information
- Approximate location derived from an IP address
- Information needed for website security and operation
Shopify processes this information according to its own privacy practices:
https://www.shopify.com/legal/privacy/app-users
Shopify Privacy Portal:
https://privacy.shopify.com/
Data-sharing choices may also be available at:
https://www.almostsolved.com/pages/data-sharing-opt-out
4. Contact and support information
If you use the website contact form or email us, we may receive:
- Your name
- Your email address
- A phone number if you choose to provide one
- The content of your message
- Device or app details you include
- Screenshots or attachments you choose to send
We use this information to answer your request, troubleshoot problems, maintain security, and comply with legal obligations.
Please do not send passwords, financial information, government identification numbers, private records, graphic material, or sensitive information about another person.
5. How information may be shared
We may share limited information with service providers only when needed to operate the website, provide support, maintain security, or comply with the law.
These providers may include:
- Shopify, which hosts the website
- Apple, which provides App Store, iTunes Search, Apple Podcasts, device, and operating-system services
- Email or support providers used to respond to messages
- Technical providers needed for website security and operation
We may also disclose information when reasonably necessary to comply with applicable law, respond to valid legal process, protect users, investigate security concerns, or defend our rights.
We do not sell Research Files, notes, searches, or other information stored locally by the Almost Solved app.
6. Security
We use reasonable administrative and technical measures appropriate to the information we handle.
No method of storage or internet transmission is completely secure. Avoid sending sensitive or confidential information through ordinary email or website forms.
7. Children’s privacy
Almost Solved covers real true crime subjects and is not directed to children under 13.
We do not knowingly collect personal information from children under 13. If you believe a child has sent personal information through the website or support email, contact us so we can review and delete it when required.
8. Your privacy rights
Depending on where you live, you may have rights concerning personal information held by us or our website providers. These may include the right to:
- Request access to personal information
- Request correction of inaccurate information
- Request deletion
- Request a portable copy
- Object to or restrict certain processing
- Opt out of certain data sharing or targeted advertising
- Withdraw consent where processing is based on consent
- Appeal a privacy-request decision where applicable
These rights may be subject to legal limitations and identity verification.
To submit a privacy request, email:
support@almostsolved.com
For information processed directly by Shopify, you may also use the Shopify Privacy Portal:
https://privacy.shopify.com/
9. International processing
Shopify, Apple, and other service providers may process information in countries other than the country where you live. Their handling of information is governed by their respective privacy policies and applicable transfer safeguards.
10. Changes to this policy
We may update this Privacy Policy when the app, website, legal requirements, or privacy practices change.
The updated policy will be posted on this page with a revised “Last updated” date. Where legally required, additional notice will be provided.
11. Contact
For questions about this Privacy Policy, the Almost Solved app, the website, or a privacy request, contact:
support@almostsolved.com
Almost Solved
United States